Frequently Asked Questions

Anyone affected by a disaster can use ArogyaRelief to submit a request for help. On the responder side, verified doctors, NGOs, pharmacists, hospital staff, and volunteers can access the platform to respond to requests. Government officials can use the platform in coordination with the ArogyaRelief team.

Yes. ArogyaRelief is free for individuals submitting relief requests and for verified non-profit relief organisations. We do not charge victims or community volunteers. We are exploring sustainable models for long-term operation, but the core platform will remain free for those who need it.

You can request medical assistance, medicine, food, water, shelter, clothing, rescue, or general relief. For each request, you provide your location, a description of your situation, and the urgency level. Responders are then matched to your request based on type and proximity.

No. ArogyaRelief is a coordination platform. It does not dispatch ambulances, police, or fire services directly. If you are in immediate danger, call 108 (Ambulance), 100 (Police), or your district's official emergency number. ArogyaRelief helps connect you with NGOs, doctors, volunteers, and pharmacies — it complements official emergency services but does not replace them.

Medical personnel submit their registration details during onboarding. The ArogyaRelief team reviews these credentials before granting elevated access to medical request queues. This typically takes 1–3 business days outside of active disaster periods.

NGOs are required to provide their registration documents and organisational details when applying to join the network. Verification is conducted by the ArogyaRelief team in coordination with available public records. During active disasters, we apply expedited review processes.

Yes. If you believe a request is fraudulent, abusive, or in violation of our Community Guidelines, you can report it through the platform or by emailing support@arogyarelief.org. All reports are reviewed, and confirmed violations may result in account suspension.

Your location is only shared with verified responders who have accepted your request or are in a position to respond. It is not shared publicly or with third-party advertisers. See our Privacy Policy for full details.

Medical information you submit as part of a triage or request is visible only to verified medical personnel and is not displayed on public dashboards. We treat health data with strict access controls.

No. ArogyaRelief does not sell user data. We may share anonymised and aggregated data with government agencies or research partners to support disaster response planning, but this will never include personally identifiable information without your consent.

Yes. ArogyaRelief supports multiple Indian languages including Assamese, Bengali, and Hindi, with more planned. Language selection is available on the splash screen when you open the platform.

The current platform is a web application that requires a smartphone or computer with internet access. We are aware that not everyone has this, and we are working with NGO partners to explore solutions for people with no personal device access.

Offline support is a planned feature. Currently, the platform requires an internet connection to submit and receive requests. In areas with very poor connectivity, loading may be slow but we have optimised the platform for low-bandwidth conditions.

Sign in or register on ArogyaRelief, then select the Volunteer role. You will be asked to provide your location, availability, and the type of support you can offer. After completing your profile, you will be able to view and accept tasks from NGOs in your area.

Email ngo@arogyarelief.org with your organisation's name, registration number, operating area, and the type of relief services you provide. Our team will respond with onboarding instructions. During active disasters, we prioritise NGO registration.

Contact us at medical@arogyarelief.org to begin the onboarding process. We will collect details about your facility, capacity, and available services. Once verified, your hospital will be visible to doctors making referrals and to patients seeking hospital care in your area.

Your request is immediately visible to verified responders who serve your area. You will see your request status change as it is reviewed, accepted, and progressed. You will be contacted by the accepting responder directly to coordinate the response.

If your request has not been accepted after some time, it remains visible to all available responders. You can update the urgency level to indicate a change in your situation. If you are in immediate danger, do not rely solely on ArogyaRelief — call 108 or your local emergency number immediately.

Yes. If your situation changes — you have received help, you have been relocated, or the need has been resolved — you can update your request status or mark it as resolved. This helps responders focus on active needs.

Keep a 72-hour emergency kit ready: drinking water (3 litres per person per day), non-perishable food, a first aid kit, important documents in a waterproof bag, battery-powered torch, a radio, sufficient medicines for any chronic conditions, and charged power banks. Know your nearest evacuation route and assembly point.

Store originals of Aadhaar card, ration card, land records, and passbooks in a sealed waterproof bag or plastic container. Keep digital scanned copies on Google Drive or another cloud service. If possible, share copies with a trusted family member who lives in a safe area.

Stock a basic supply of: ORS (oral rehydration salts), paracetamol (fever), antacids, antihistamines, antiseptic solution and bandages, prescription medicines for any ongoing conditions, and water purification tablets. Always keep a copy of any prescriptions in your emergency kit.

Move to the highest floor of your building. Signal for help using a torch, bright cloth, or whistle. Do not wade through floodwater — it may be deeper or faster than it appears and can carry sewage and electrical hazards. Submit a request on ArogyaRelief and call 100 or 108 immediately. Conserve your phone battery.